Privacy Policy

Who we are

Ice Smart Repairs Ltd ("we", "us", "our") is a mobile smart repair business based in the UK. You can contact us at icesmartrepairs@gmail.com or on 07535 323975.

Information we collect

When you contact us for a quote or booking we may collect your name, phone number, email address, vehicle details, location and photos of the damage you send us. We only collect what we need to respond to your enquiry and carry out the repair.

How we use your information

• To provide quotes and arrange repair appointments
• To contact you about your booking
• To process payment for completed work
• To keep records for accounting, warranty and legal obligations

Sharing your information

We do not sell your personal data. We only share it with trusted providers who help us run the business (for example payment processors and our accountant) or where required by law.

Photos of your vehicle

We may use before-and-after photos of repairs on our website and social media to showcase our work. Number plates and any other identifying details are obscured. If you'd prefer we don't use photos of your vehicle, just let us know.

How long we keep it

We keep customer and booking records for as long as needed to provide our service and to meet UK tax and accounting requirements (typically 6 years), then we delete them.

Your rights

Under UK GDPR you have the right to access, correct or delete the personal data we hold about you, and to object to how we use it. To exercise any of these rights, email us at icesmartrepairs@gmail.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Cookies

Our website uses only essential cookies needed for the site to work. We don't use advertising or tracking cookies.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will always reflect the most recent version.